Please note:- All orders placed between 21st December and 5th January will be despatched on 6th January 2020
Summary of Terms
and conditions can be long, boring and difficult to read.. We've put together
this summary of the most important points. You can get the full
version here ...
Jonathan Craig Guides is a trading name of Hotel Marketing Support Services, 36 Ghyll Road, Windermere, Cumbria. LA23 2LW. Your contract for purchases of Jonathan Craig products will be with Hotel Marketing Support Services. In this summary, Us and We means Hotel Marketing Support Services, and You means the purchaser.
These terms are set out in accordance with the The Consumer Contract Regulations 2013. Their intention is to inform You of your rights under the contract and provide protection for both the you and us. The contract shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes arising. Nothing in these conditions is intended to limit any rights you might have as a consumer under English law. If any part of these conditions is unenforceable, including any provision in which we exclude our liability to you, the enforceability of any other part of these conditions will not be affected.
We use the Paypal payments service. Paypal is not responsible for the delivery of goods ordered directly from us. Payment shall be accepted under the terms and conditions of Paypal and under the terms and conditions displayed on their web site.
All single book orders will be sent to the UK address notified by the purchaser at the time of ordering. All orders are delivered by post using the method notified by you at the time of ordering. Please see our delivery options page for more details. We will endeavor to dispatch all orders within 24 hours of confirmation of payment, if possible, and in any event within 6 working days. Multi book orders may be delivered by postal service or courier dependent upon the size of the order.
The above delivery arrangements apply only for delivery to addresses on the UK mainland.
Cancelling your order
You may withdraw an order for goods at any time up to the end of the 14th day after they have been received. You do not need to give us any reason for withdrawing the order nor will you have to pay any penalty. To withdraw an order you must notify us in writing at the address contained in Paragraph one above, or by e mail.
When sending back any item, you must do so at your own cost and risk, and include any other material included with the goods, including marketing material, vouchers and special offer notifications. When we receive your returned goods your debit or credit card or paypal account will be re-credited with the cost of the goods, plus any postage charges made in order to send them to you, under the terms and conditions of the Paypal payments service.
If you withdraws an order before we have dispatched it your debit or credit card or paypal account will be re-credited as soon as possible and under the terms and conditions of the Paypal payments service.
Any dispute regarding returned goods or refunds shall be referred to the Paypal payments service disputes procedure, details of which can be found on the Paypal website.
If we are unable to supply books
If we cannot supply your books we will tell you as soon as possible, and a refund will be made as soon as possible and under the terms and conditions of the Paypal payments service. We shall not be obliged to offer any additional compensation for disappointment suffered, or any alternative product.
We like to ensure that our customers are happy with both the products we sell and the service we offer, and when things do go wrong we try to resolve disputes quickly and to everyone's satisfaction. If you have a complaint please write to us at the address given in paragraph one of this summary, or by using our contact form.
How we use your data
Any personal information given to us for use in buying your guides will only be used in relation for that purpose. We do not pass on or sell details of people buying our products to third party organisations or companies unless required to do so (E.g. for postal purposes). However, we may, from time to time, contact you with details of products that we sell and which are similar to those you have purchased and which we think may be of interest to you.
Thank you for taking the time to read this. You can get a full version of our terms and conditions here. We hope that you enjoy your guides.